Shipping, Customs, and Tax Notice

Processing Time:
Orders are typically processed within 2–5 business days. You will receive an email with tracking information once your order has shipped.

Estimated Shipping Time:
Depending on your location, delivery may take between 7–30 business days. While we strive to ensure prompt delivery, occasional delays may occur due to customs processing, carrier delays, or holidays.

Customs & Import Duties:
International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are not included in the item price or shipping cost and are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be before purchasing.

Shipping Costs:
Shipping costs (if not included in product pricing) will be calculated at checkout based on destination and item weight. In some cases, shipping may be included in the product price, and this will be clearly noted on the product page.

Discreet Shipping:
Products may be shipped directly from our production or fulfillment partners, depending on your location.

Returns for Physical Items

To be eligible for a return:

• The item must be unused, in its original condition and packaging.
• Return must be initiated within 30 days of delivery.
• A receipt or proof of purchase is required.

Non-Returnable Items:

• Gift cards
• Custom songs and downloadable templates (digital products)
• Health and personal care items (if applicable)
• Clearance or sale items

Return Shipping Costs:
Customers are responsible for return shipping costs. Shipping fees are non-refundable. If you receive a refund, the cost of return shipping may be deducted.

Return Address:
Do not return products without first contacting us at [email protected]. We will provide you with the correct return address based on your product and location.

Digital Downloads & Custom Songs

Due to the nature of digital products, all sales are final once the file or product has been delivered or downloaded. This includes:

• Custom songs
• Editable templates
• Instant digital downloads

No returns, refunds, or exchanges are offered for digital products unless the file is defective or corrupt. If you experience any technical issues, please contact us for assistance.

Exchanges

We only replace items if they are defective or damaged. To request an exchange for the same item, please contact us at [email protected] within 30 days of receiving your product.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Gift Items

If your item was marked as a gift, you’ll receive a gift credit upon return. If the item wasn’t marked as a gift at the time of purchase, the refund will go to the original buyer.

Need Help?

For order-related questions, shipping issues, or return requests, contact us at [email protected]. We’re happy to assist!